Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights These are the rights that every consumer should be aware of Most of the consumers don’t know that consumer can bargain on MRP too. MRP is not government fixed price and can be bargained upon since actual selling price could be lower, depending on local taxes and transport costs.
RIGHT TO CHOOSE
Article By- Aparna Sharma
Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights well one of them is Consumer is free to choose the product on its own, they have full right to access there likes or dislikes Right to Choose as per the Consumer Protection Act 1986 is ‘the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices. No matter what size or form, or span,
2. RIGHT TO SAFETY – Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights
- Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights this is the most important rights To be protected against products, production processes and services that is hazardous to health or life. Consumers have the right to safety of goods and services that are in consumption regularly.
- Goods and service providers should not avail the products and services that are harmful to consumer’s health and well being.
- Goods and service providers must commit themselves and clear product safety guidelines. Public institutions must develop and monitor health and safety guidelines which goods and service providers must follow in the course for doing business.
- Consumer safety is not just about hazardous products and services. It is also about the need to ensure that products and services do not negatively impact on the welfare of consumers. This indicates the diverse nature of consumer issues and the need to co-ordinate enforcement programmes.
For example, adults are allowed to buy and smoke cigarettes. But even tobacco manufactures no longer dispute the fact that smoking damages our health and sometimes leads to death.
3. RIGHT TO INFORMATION
The RTI provides access to the information which is held by or under the control of any public authority and includes the right to inspect work, documents, records, taking notes, extracts or certified copies of documents/records and certified samples of the materials and obtaining information which is also stored in electronic form. RTI application can be made online at rtionline.gov.in.
- Any citizen can request for information by making an application in writing or
- through electronic means in English/Hindi /official language of the area in which the application is being made, together with the prescribed fees.
4. RIGHT TO BE HEARD
Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights WELL As stated in the Consumer Protection Act 1986, ‘the right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate forums’ is the definition of the right to be heard. This right helps to empower the consumers of India for putting forward their complaints and concerns fearlessly and raising their voice against products or even companies and ensure that their issues are taken into consideration as well as handled expeditiously. However, till date the Indian Government has not formed even one outlet for hearing the consumers or their issues to be sorted out. Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights
- There are a number of websites striving to do this. The major objective of Consumer is to ensure that their voices are heard by the corporate world.
- There is a website, Consumerdaddy.com, where consumers can upload their criticisms as well as file complaints.
- Every criticism filed gradually lessens the overall score of the product which is being criticized therefore each complaint is independently checked by an investigator who belonged to Consumerdaddy.com website. This website provides the consumers the benefit of doubt always, so their voice is considered over that of the company.
RIGHT TO REDRESSAL
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers’ is referred to as the right to redressal according to the Consumer Protection Act 1986. The government of India has been bit more successful with regard to this right. The Consumer courts like District Consumer Disputes Redressal Forums at district level, State Consumer Disputes Redressal Commissions and National Consumer Disputes Redressal Commissions have been incorporated with the help of the consumer protection act. These consumer grievance redressal agencies have fiduciary as well as geographical jurisdictions which address consumer cases between businesses and consumers. Are You Aware Of your Consumer Rights , Here are the Top 5 Consumer Rights
- About 20 lakhs Consumer cases are heard in the district consumer forum, and around one crore can be heard in the state consumer court while more than one crore cases are heard at national consumer court.
- It has been found that if one becomes guardian of consumer protection or consumer rights in the country these courts today are found to be ineffective because of bureaucratic sabotages, clogged cases, callousness of government and decadent infrastructure.
- Only some of the district forums have appointed officials for time being and majority of them are non-functional because of funding and infrastructure constraints.
- There are around 20-30 million open cases in India which remain unsolved and would take around 320 years to wind up. Having such type of compromised legal system the consumer cases form just civil litigations and are carried forward to the bottom of the priority list. It is estimated that India is 10 years away in effectively ensuring the right to redressal to every consumer of India.
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